--- title: "Auto Service, Oil Change & Car Maintenance near Orland Park" source_url: "https://www.castlehyundaioaklawn.com/service/" page_path: "/service" page_type: "service" crawled_at: "2026-07-30T04:56:28.508Z" content_changed_at: "2026-07-30T04:53:32.497Z" content_unchanged_days: 0 observed_days: 2 sitemap_lastmod: "2026-07-29T14:51:48.000Z" --- # Auto Service, Oil Change & Car Maintenance near Orland Park From oil changes to tire rotations, the service experts at Castle Hyundai Oak Lawn have the know-how to properly care for every make and model. Click for more information. # Expert Service Whether your Hyundai is in need of repair or it's simply time for your next scheduled maintenance, our expert team of service professionals will take care of everything and get you back on the road in no time. ### Factory-trained technicians Our certified technicians are experts on maintaining your Hyundai to factory standards, and are highly trained to diagnose and repair any issues to get it running like new again. ### Genuine OEM parts From brake pads and discs to suspension components and more, our Genuine OEM Hyundai parts ensure both a perfect fit and long-lasting performance. ### State-of-the-art equipment Our service center features state-of-the-art equipment and diagnostic tools, so you can be confident that the job will be done right the first time. ### Exceptional service We pride ourselves on providing exceptional service 100% of the time. We know that your car is your livelihood, so we want to get you back on the road with your Hyundai running its best. ## Service Tools #### Schedule a Service Make an appointment #### Service Specials See what's new #### Ask a Tech Send us a message #### Parts Department Find parts #### Safety Recalls View recalls #### Owners Assurance Our promise ## Service Specials ## Complete Air Quality Service $199.95 **Breathe Cleaner Air Inside and Out** Help protect your Hyundai's engine and everyone inside your vehicle with our Complete Air Quality Service. This package includes an engine air filter replacement, cabin air filter replacement, and a Frigi-Fresh(R) A/C disinfectant treatment using a hospital-grade disinfectant to help eliminate odors, reduce allergens, and leave your cabin smelling fresh. Offer valid only at Castle Hyundai Oak Lawn. Offer applies to the Complete Air Quality Service, which includes engine air filter replacement, cabin air filter replacement, and a Frigi-Fresh(R) A/C disinfectant treatment. Total price is $199.95 plus tax and applicable fees. Cannot be combined with other discounts or offers. Must present this offer at the time of service. Additional parts or repairs, if needed, are extra. Offer valid for a limited time. Expires: 09/30/2026. *Expires: 09/30/2026* - [Contact Us](https://www.castlehyundaioaklawn.com/contact-us/) - [Schedule Service](https://www.castlehyundaioaklawn.com/schedule-service/) **Castle Hyundai Oak Lawn** 9121 S Cicero Ave, Oak Lawn, IL 60453 Service: (708) 726-6021 ### Complete Air Quality Service Expires: September 30, 2026 ## Hyundai In-Cabin Air Filter $84.95 Regular changes of your in-cabin air filter help provide relief from: - Dust - Dander - Pollen - Other allergens Plus taxes and applicable fees. Prices may vary by model. Please present coupon at time of write-up. Cannot be used with any other applicable offer. Hazardous waste fee if applicable. Coupon has no cash value. Valid only at Castle Hyundai Oak Lawn. - Coupon expires 09/27/2026 *Expires: 09/27/2026* ### Hyundai In-Cabin Air Filter Expires: September 27, 2026 ## Engine Air Filter Replacement $54.95 Changing your air filter will help improve your gas mileage and ensure your engine is breathing clean air! Includes: - Inspection - Replacement with Hyundai parts ### Engine Air Filter Replacement ## Oil & Filter Change $79.95 - Replace engine oil per specifications (up to 5 quarts)* - Install a Hyundai oil filter - Check/adjust vital fluids - FREE multi-point inspection *Synthetic oil extra. Check the engine oil regularly between recommended oil changes. The engine oil and filter should be changed at the intervals specified in the maintenance schedule. Plus taxes and applicable fees. Prices may vary by model. Please present coupon at time of write-up. Cannot be used with any other applicable offer. Hazardous waste fee if applicable. Coupon has no cash value. Valid only at Castle Hyundai Oak Lawn. - Coupon expires 09/27/2026 ### Oil & Filter Change ## Four-Wheel Alignment Special $179.95 Improve your Hyundai's handling, fuel mileage and tread wear. - Inspect/adjust caster, camber & toe (if needed) - Inspect suspension & steering linkage - Road test ### Four-Wheel Alignment Special ## Tire Rotation $39.95 Properly rotated tires can last longer, improve gas mileage, provide a smoother ride and promote more uniform tire wear. Our Hyundai-trained technicians will rotate and properly inflate all four tires. ### Tire Rotation ## Fuel Injection Induction $249.95 Clean carbon buildup and other deposits in the fuel system and air intake, improving fuel efficiency, engine performance, and reducing emissions. ### Fuel Injection Induction ### Our facilities and amenities With comfortable seating, free Wi-Fi, abundant coffee and plenty of snacks, we make waiting for your vehicle a relaxing experience. And for your ultimate convenience, our restrooms are always clean and sanitary. ### Expert staff and technicians From our friendly and knowledgeable staff to our certified technicians who are the experts on maintaining and repairing your Hyundai, our Service Center is 100% dedicated to keeping your vehicle running like new. # Hyundai Service Tips & Videos ### Vehicle maintenance From oil changes to rotating your tires, staying on top of factory-recommended maintenance will keep your Hyundai running its best. ### Complimentary care Enjoy 3 years of complimentary maintenance at your local Hyundai dealer on any new 2020-2025 Hyundai model year. ### Educational content The more you know about your Hyundai, the more enjoyment you'll get out of ownership and the more prepared you'll be in an emergency. ### Memory reset Ensure that you maintain an optimal driving position at all times by knowing how to use and reset the driver's seat memory. ### Customer Reviews --- # Castle Hyundai Oak Lawn Google Jul 29, 2026 Rob was great today at castle hyundai! I came in looking for a elantra n with a certain monthly payment and he was able to make it happen with only 3 hours of negotiation! Also a big thanks to kissey for making the final process smooth and simple! Google Jul 28, 2026 Amazing experience!! Super smooth and easy process. We were very specific about what we wanted and Steve our sales guy made it happen. He made us feel super comfortable and got us out of there fast. Definitely recommending Samuel Jackson was great salesman he was understanding and he made sure I got a great deal done Steve was great! He was so helpful in helping me purchase my first car. Would 10/10 recommend coming here and buying from Steve! Google Jul 25, 2026 The Experience with the salesman,Robert, was great. He was very helpful and pleasant. I would recommend this Dealership to everyone I know that is interested in buying a vehicle. Luis was great! He was professional, helpful, and worked with me to find the right car! Would recommend to my friends and family! Steve was great. Good service Google Jul 24, 2026 Jake was great! My salesman Jake was amazing, very helpful and worked with me, when you need a car go see my man Jake!! Jake was a great salesman with great customer service and made sure my process was smooth and easy. Google Jul 23, 2026 Courtney Davis was the breath of fresh air that was needed in my car buying process. The industry needs more human beings like him. My car was destroyed by a criminal driver. This part of the car replacement ordeal help smooth my journey. Courtney was pivotal in my decision to purchase a vehicle from Castle Hyundai of Oak lawn. Keep up the good work sir! Great experience Steve P was a great help Google Jul 22, 2026 Jake was excellent when you need a car see him! Google Jul 21, 2026 I had a great experience at Castle Hyundai purchasing my new car\! The entire process was smooth, and the staff made sure I felt comfortable and confident with my purchase\. They were patient, helpful, and really worked with me to make sure I drove away in something I loved\. I truly appreciate the time and effort they put into making everything come together\. I'm so happy with my new car and would definitely recommend Castle Hyundai to anyone looking for a great car\-buying experience\! Google Jul 20, 2026 Samuel & Celvin was very helpful! Why does buying a car take SO long. They have snacks and refreshments for patrons while they wait. Our sales man was really quite, not sure if he was shy or nervous. The finance lady was great and very personable! Google Jul 19, 2026 Go see Samuel Jackson if you need a car. He went above & beyond to help me find the right vehicle and payment. I'm satisfied with my purchase. Google Jul 16, 2026 Courtney was amazing. He was up front and did not use typical sales tactics. He was honest about the whole process even if it meant we would have to walk away. Very highly recommend. Thank you so much Courtney for making this experience stress free!! We appreciate you! Courtney was very personable, very straight forward, honest and helpful. Very clear, very concise, and easy to work with. Google Jul 15, 2026 It was a great experience with Mr. Samuel Jackson, very helpful thank you again Mr. Jackson.! Google Jul 11, 2026 Got the best trade in price out of all dealerships. 10 out of 10 recommend. Nathan with kbb did a great job and overall a great place to buy or sell any vehicle. Very aggressively priced all around Steve was a perfect person to help with our purchase. Highly recommend him. Samuel Jackson was a pleasure to work with, I am very pleased with my new purchase! Robert C was great in getting me a New he work hard Google Jul 9, 2026 Kelvin and Howard has great service & we left with an great car Google Jul 8, 2026 Courtney was very easy to work with. Honesty guy who wanted what was best for me Google Jul 6, 2026 I was helped by Nathan with KBB, and wow. First, he was friendly and honest. Next, it really felt like his goal was to help me out. I needed to sell off a car that I enjoyed, but needed to move on from, and he was nothing but help. I simply cannot recommend Nathan and the Castle in Hyundai enough. Google Jul 3, 2026 Walked out with a car very pleased all thanks to the help of Robert C., he was very helpful and would recommend him if you are considering coming in for a car! Google Jun 29, 2026 Amazing customer service , Jake is your guy if you need a car Jake was super nice and greeting when i walked into the dealership i recommend him Google Jun 26, 2026 Thank you Courtney for be amazing Please ask for him whenever you ready to buy your car Jake was great when you need a car see him Went through kbb to price my car out. Got a call from tony and nate at castle. Great guys to work with. Excellent customer service. Got a great price for my car! Quick and easy, check in a couple days. Recommend! DealerRater Jun 26, 2026 This dealership is professional in all areas. All employees are very knowledgeable about the automobiles that they are selling. They are extremely courteous and very concerned with customer satisfaction!! I had a wonderful experience here and strongly recommend Castle Hyundai to all !!! They have Cortney Davis and Jim Youngblood who are very good. Courtney was very helpful in helping me secure a vehicle and when I had an issue he was there to help me. xxxxxxto Courtney. Great job. Courtney was awesome, got me into my new car trouble free. Very knowledgeable and was able to asnswer any question I had! Google Jun 25, 2026 Jake was very helpful! Helped me get a 2026 Elantra! Ask for Courtney or Nick they'll take care of you! John Alsurakhi Google Jun 24, 2026 Courtney Davis was amazing 5stars across the board! I've purchased 2026 Elantra, great & easy experience when you hav a salesman who listens to what your looking for. A very exciting time, thank u, Courtney Davis Tony Garcia is a very great, not to mention professional salesman! He was generous and kind, and not to mention persistent! He took his time with me as I was very indecisive (Lol)! However, he made sure I was happy and satisfied with my purchase and was able to assist with a good price. Thanks for everything Tony! DealerRater Jun 24, 2026 Google Jun 23, 2026 Steve was absolutely amazing throughout the entire car-buying process. He went above and beyond to make sure I got into a vehicle, even when things weren't easy. He was patient, professional, honest, and worked tirelessly behind the scenes to get everything done. I never felt pressured, and he kept me informed every step of the way. What stood out most was his dedication-he didn't just do his job, he genuinely cared about helping me find a solution and making sure I drove away happy. His level of customer service is rare, and I truly appreciate all the ... Read More ## Google - Jun 23, 2026 Steve was absolutely amazing throughout the entire car-buying process. He went above and beyond to make sure I got into a vehicle, even when things weren't easy. He was patient, professional, honest, and worked tirelessly behind the scenes to get everything done. I never felt pressured, and he kept me informed every step of the way. What stood out most was his dedication-he didn't just do his job, he genuinely cared about helping me find a solution and making sure I drove away happy. His level of customer service is rare, and I truly appreciate all the extra effort he put in to make this happen. If you're looking for someone who will work hard for you, fight to get the deal done, and treat you like family, ask for Steve. I can't thank him enough for helping me get my car! Sold my truck dealt with Nathan amazing process easy smooth can't complain would definitely recommend Google Jun 22, 2026 We had a smooth and stress free buying experience, Corey worked extra hard to make sure we got what we wanted and was satisfied with our purchase, even after our purchase he made sure we remained satisfied, The service department was friendly and very efficient, I will definitely recommend. DealerRater Jun 22, 2026 Dealership was welcoming and let us take our time looking around before making any decisions. Google Jun 20, 2026 Good place. Bought a new car thanks to rob ross !! Google Jun 19, 2026 Had the pleasure of working with Nathan to sell my car. I was weary at first as I've never sold a car before and I went to multiple other dealers and put it on facebook marketplace as well but Nathan helped make the experience super easy and streamlined which was something I couldn't find in the other places I had gone too. Nathan's expertise and great knowledge and attitude made working with him extremely easy and I knew that I was getting taken care of. Thanks again for the help. Highly recommend Nathan ! After visiting a local dealer close to my home and I was given subpar service, I decided to find another dealer. Castle is 30 minutes away from me but so worth the trip! Vince was absolutely amazing! Great customer service and great energy. He was informative with what I needed and I had the best tech, Eugene who was so kind and thoroughly knowledgeable and honest about my car. I'm so grateful for both gentlemen and I look forward to my next service. Top notch service hands down! DealerRater Jun 19, 2026 "Great experience with Luis Diaz! Thank youFriendly, honest, and very helpful. They made the car-buying process easy and stress-free. Highly recommend!" Google Jun 17, 2026 We stopped into Hyundai of Oak Lawn to take a look at a Palisade and had no intention of purchasing that day. Rob Ross took the time to show us several different models, walk us through the various trim levels, and explain all of the features without ever making us feel pressured. He was incredibly knowledgeable, patient, and genuinely kind throughout the entire process. Thanks to Rob's help, we found the perfect Palisade and drove home in our new vehicle! We are so happy we stopped in and couldn't be more pleased with the experience. If you're ... Read More ## Google - Jun 17, 2026 We stopped into Hyundai of Oak Lawn to take a look at a Palisade and had no intention of purchasing that day. Rob Ross took the time to show us several different models, walk us through the various trim levels, and explain all of the features without ever making us feel pressured. He was incredibly knowledgeable, patient, and genuinely kind throughout the entire process. Thanks to Rob's help, we found the perfect Palisade and drove home in our new vehicle! We are so happy we stopped in and couldn't be more pleased with the experience. If you're looking for a new car, we highly recommend asking for Rob Ross! Rob was great to work with. Took his time explaining all of the different options and features of the vehicles we were interested in My experience with Rob was phenomenal. He took the time and was very knowledgeable of my service and needs. Thanks to his assistance and heavy lifting during the process, I was in and out of Castle Hyundai with a successful purchase in no time. Thanks, Rob you're the best. I would refer anyone to Rob. Rob Ross was professional, funny, transparent, honest and supported me through the entire process. He made sure I understood everything that's happening and made sure I was comfortable. 5 star service. Google Jun 16, 2026 Steve helped us out from the moment we got out the car until we left driving home in my new mom car. He was very patient and worked with us to accommodate our needs in a timely manner! Google Jun 15, 2026 Steve did an excellent job helping my father purchase the Lincoln MKC. Steve is friendly and helpful and would highly recommend. Google Jun 13, 2026 Howard and Jim were great! Everyone was really nice and took their time explaining everything. I wasn't there for too long and got done really quick, took the car off the lot I had an excellent experience working with Rob C. at Castle Hyundai Downers Grove. From start to finish, he was professional, knowledgeable, and genuinely focused on making sure I found the right vehicle without any pressure. He took the time to answer all of my questions, explained everything clearly, and made the entire process smooth and stress-free. It's rare to find someone who is both honest and attentive throughout the car-buying process. If you're looking for a dealership that values its customers, I highly recommend asking for Rob. Thanks again for the outstanding service! Thank you to Rob he was patient and kind during the buying process. He got me a beautiful car with excellent service and made sure to get everything correct before buying. Steve did amazing job assisting me in purchasing my first car! I appreciate how smooth the process was. He and Kelvin were great and I recommend you pay them both a visit. Google Jun 9, 2026 Rob was incredibly helpful and supportive. I was really anxious and he was patient and encouraging. Rob was very helpful and informative. Very easy and enjoyable to work with. Google Jun 2, 2026 We were greeted right away at the door by Robert C. and he got us going quickly. He was very personable and knowledgeable on the questions I had about the car we were there to see. I did not feel like I was there to get upsold on anything and felt comfortable through the whole process. Definitely would recommend Castle Oak Lawn and Robert C. for keeping the experience of car buying real and smooth. Google May 31, 2026 Great experience with Nick! Friendly, professional, and made the car-buying process easy. Highly recommend him. Nick took care of me and my lady when we went in, gave us a fair appraisal on our trade and had the car we came in for delivered clean and gassed, all under 3 hours. Very easy to work with. As a former car salesman, Nick is who you want to do business with. DealerRater May 30, 2026 Best customer service!! Met all my needs and expectations! Def will refer friends and family to get you a car her! Google May 29, 2026 Nate over at Castle Hyundai was great to work with. Made it easy to sell back our SUV. Great experience. Google May 28, 2026 Great experience! Great car. Google May 26, 2026 DealerRater May 26, 2026 After telling the dealership about my situation and filling out 4 different applications i get this guy who then after me telling him that i provided all the info i have at the moment. and getting angry for being ran around over and over and over. He tells me hes angry about it Do not trust this dealership in the slightest now. you fill out applications you have them give you quotes on what the vehicle will cost and then they waste your time and tell you its going to cost more money. but the fact they don't work as ... Read More ## DealerRater - May 26, 2026 After telling the dealership about my situation and filling out 4 different applications i get this guy who then after me telling him that i provided all the info i have at the moment. and getting angry for being ran around over and over and over. He tells me hes angry about it Do not trust this dealership in the slightest now. you fill out applications you have them give you quotes on what the vehicle will cost and then they waste your time and tell you its going to cost more money. but the fact they don't work as a team and keep each other informed is terrible. most likely will never deal with this company for a car in the future. the girl i talked to through text was very nice and friendly and there is probably some good people at the dealership but the lies and run around make me give this review! Its sad because now its forcing my hand to want to shop at another hyundai dealership or the local kia it could of been done and over. but nope lies lies lies. Google May 25, 2026 Certified til 100,000 miles Rob helped me get the car I wanted. Google May 23, 2026 Google May 22, 2026 They're so kind , Service is very professional and they help you get your car back to working good again not too pushy so far they been treating me so good can't complain Google May 16, 2026 Courtney was great to work with. Took his time showing me the car. Worked with me on the deal and I ultimately left as a happy customer with a new car. I will be using him on the future. 10 out of 10 experience. Google May 15, 2026 Jake was great see him for a new car! Google May 14, 2026 Tony was a G R E A T guy to work with. Great customer service, very personable, and easy to work with in getting the numbers lined up for my parents new 2026 Tucson Hybrid. Corey (sales manager) was also great to talk with. Can't forget Kissy in finance was great as well. Great service and no hassle or pressure. Special recognition goes to Howard, Kissy, and Kelvin. Google May 13, 2026 Came to Castle Hyundai and Jake and Manny were awesome in helping me get a car! When you need a car go see Jake! Google May 9, 2026 I highly recommend this dealership, the sales rep Jake Juric was great! Jake Juric assisted me today, he is very knowledgeable about every car, make and model. Jake is professional and has great customer service. Within the first 5 min I knew i was in good hands. Jake thank you I love my brand new 2026 Hyundai Elantra! Google May 8, 2026 Am a first buyer and Jake Juric was so patient with walk me thru everything answered any questions I may have am driving off the lot with a 2026 Hyundai Elantra and I fell in love with it doing the test drive I really recommend coming and checking castle Hyundai out you will not be disappointed Google May 7, 2026 Love love love thank you all especially Howard Calvin and Chrissy amazing people and I got my 2024 with no hassle thank you guys so much I'll be back Google May 5, 2026 Purchase a brand new vehicle from Luis and had a smooth experience that what I originally thought I wanted and left out a happy customer of a 2026 Kona . Not to mention the salesman was even able to get my Mom leave with a pickup Santa Cruz truck however the gas wasn't where it needed to be thanks to Kelvin you guys were absolutely amazing thank you. Google May 3, 2026 UPDATE: After posting my initial review, here is an update of what happened next. One of the senior managers reached out to me, and I explaining what happened. The manager apologized for the situation and experience and wanted to try and remediate what had occurred. The manager worked with me to fix the situation and he refunded me the extra $690 fee that I was forcefully charged during the purchase of the vehicle. I was very appreciative of the manager reaching out to me and helping to correct the situation after the fact. Thank you. --------------------------------------------------------------------- INITIAL REVIEW: I purchased a ... Read More ## Google - May 3, 2026 UPDATE: After posting my initial review, here is an update of what happened next. One of the senior managers reached out to me, and I explaining what happened. The manager apologized for the situation and experience and wanted to try and remediate what had occurred. The manager worked with me to fix the situation and he refunded me the extra $690 fee that I was forcefully charged during the purchase of the vehicle. I was very appreciative of the manager reaching out to me and helping to correct the situation after the fact. Thank you. --------------------------------------------------------------------- INITIAL REVIEW: I purchased a Hyundai Elantra N from Castle Hyundai in Oak Lawn in February 2026. During the buying process, I spent several hours at the dealership attempting to purchase the vehicle at the advertised price of $34,195, plus tax and standard fees (CVR - $15, Cook County fee - $15, license fee - $151, title fee - $165, and documentation fee - $377.63). Throughout the process, dealership staff repeatedly attempted to include additional add-ons that I neither requested nor wanted. These extras were often presented as mandatory or as part of the vehicle's standard equipment, which was misleading. Despite extended discussions, I ultimately felt pressured into accepting charges for add-ons I did not agree to and cannot reasonably use, as I live several hours away and had traveled a long distance specifically to purchase the car. Most notably, the dealership refused to complete the sale unless I agreed to purchase a "lifetime nitrogen tire inflation package" for $690. This requirement was unreasonable, as using this service would require a 3.5-hour drive each way, making it effectively unusable for me. Customers should not be pressured into purchasing add-ons that are not clearly disclosed as part of the advertised price. In my experience, this practice felt coercive and misleading. The nitrogen tire package, in particular, appears to offer little practical value under these circumstances. Additionally, I was presented with other optional packages-such as rim and interior protection plans costing over $1,200-which I declined. These add-ons were unnecessary and should not be framed as required purchases. Overall, I found this experience frustrating and concerning. I encourage prospective buyers to carefully review all charges, insist on a clear breakdown of costs, and be cautious of any dealership practices that attempt to bundle unwanted add-ons into the final sale. Google May 1, 2026 I was handle by jake easy to work with and was very professional help me walk away in a brand new hyhundai Elantra thank jake you the best DealerRater Apr 29, 2026 Best customer service experience! Courtney Davis was able to help us every step of the way and was able to help us purchase my wifes dream car with a price that was good for us. Huge thanks to him and to happy hyundai for making the process super easy and stress free. Will definitely go back to them if we want another car :) DealerRater Apr 25, 2026 If looking to buy a vehicle Courtney is definitely the salesman to go to ! He made my buying experience a great one compared to others I've dealt with . He goes the extra mile to make sure you get what you're looking for and to get you a good deal . Will definitely go to him anytime my family and friends are looking for a vehicle. Courtney gets the job done , Professional , Honest , & Funny , Explained everything to me, didn't feel like he was just trying make a sale , Thanks , I'll be back when I ready to upgrade again . I was not about to give my business to the dealership, due to interactions with another employee. After meeting with Courtney and him answering my questions and listening to my wants, I walked out with a brand new 2026 at what I was hoping to pay. Professionalism and excellent customer service goes a long way! I am writing to formally document and escalate my experience with Castle Hyundai in Oak Lawn regarding recent service on my vehicle. What should have been a straightforward recall-related repair turned into a prolonged, frustrating, and ultimately unacceptable experience marked by poor communication, misleading information, and questionable workmanship. I had my vehicle towed to the dealership around March 16 after the check engine light came on. At intake, I was told the vehicle would be inspected within two days. While there was a slight delay, I was initially understanding. On March 19, my service advisor, Kaitlyn, sent a diagnostic video outlining several ... Read More ## DealerRater - Apr 25, 2026 I am writing to formally document and escalate my experience with Castle Hyundai in Oak Lawn regarding recent service on my vehicle. What should have been a straightforward recall-related repair turned into a prolonged, frustrating, and ultimately unacceptable experience marked by poor communication, misleading information, and questionable workmanship. I had my vehicle towed to the dealership around March 16 after the check engine light came on. At intake, I was told the vehicle would be inspected within two days. While there was a slight delay, I was initially understanding. On March 19, my service advisor, Kaitlyn, sent a diagnostic video outlining several issues. I was informed that the diagnostic fee would either be applied toward repairs or covered if the issue fell under warranty. I was later told the check engine light was triggered by a recall involving the knock sensor, meaning the diagnostic should have been covered. During that same communication, Kaitlyn also advised me of additional concerns, including my steering column damage from a prior break-in. She further explained that in order to complete another recall involving a steering-related component, I would first need to pay over $1,000 to repair the steering column. I agreed based on her explicit representation that the repair would restore the steering column to a clean, finished, and "aesthetically perfect" condition. From that point forward, communication deteriorated significantly. I repeatedly had to follow up for updates, and at one point was given a promised completion date on a day Kaitlyn was not even scheduled to work. When I called for updates, I was advised by another staff member to wait until she returned, which is not only unhelpful but highly unprofessional. When I was finally notified that my vehicle was ready, the situation escalated immediately upon pickup: - The check engine light was still on when I started the car. I had to return inside and bring this to Kaitlyn's attention, after which I was told it was due to a "loose hose." This raises serious concerns about the quality and completeness of the work performed. - The steering column remained visibly broken and open, directly contradicting what I was promised. Only at that point was I informed that an additional $250 would have been required to replace the cover-information that was never disclosed upfront, depriving me of the opportunity to make an informed decision. - My key fob, which worked perfectly prior to service, no longer functioned. Despite being told multiple times that it was "working," it clearly was not. This required repeated back-and-forth and ultimately escalation. - A basic safety issue-the driver-side brake light-had not been addressed or even identified, despite what I understand to be a standard multi-point inspection. I was given inconsistent and inaccurate explanations for why this was missed, including being told the trunk could not be accessed, which I immediately disproved on-site. At that point, I requested to speak with a manager. Nick assisted and ultimately provided a replacement key, which I initially appreciated. However, this has proven to be a temporary fix rather than a resolution. After returning to regular driving on April 20, it has become clear that the underlying issues were never properly resolved: - The key and locking system continue to function intermittently, strongly suggesting that something was damaged or improperly reassembled in the steering column during the repair. - The automatic lock/unlock feature tied to ignition behavior is inconsistent, further reinforcing that this is not a key issue, but a mechanical or electrical issue caused during service. - The front brakes now appear to be in poor condition-something that should have been identified during any legitimate inspection. In short, I paid over $1,000 for a repair that was misrepresented, poorly executed, and appears to have introduced new problems to my vehicle. Google Apr 22, 2026 I had a great experience working with Tony at Castle Hyundai. From start to finish, he made the car-buying process smooth, straightforward, and stress-free. He took the time to answer all my questions, never made me feel pressured, and genuinely cared about helping me find the right vehicle. Tony was knowledgeable, patient, and transparent throughout the entire process, which I really appreciated. If you're looking for someone who will actually listen and make the experience easy, I highly recommend asking for Tony. Thanks again for the excellent service! Google Apr 18, 2026 We had such a wonderful experience at Castle Hyundai! Buying a car for our 16-year-old daughter was a big moment for our family, and Rob Ross made the entire process smooth, stress-free, and genuinely enjoyable. Rob was incredibly kind, patient, and never pushy-something we truly appreciated. He took the time to answer all of our questions and made sure we felt confident every step of the way. Thanks to him, we were able to go home with a beautiful Infiniti for our daughter-and yes, we proudly rang the bell! A big thank you as well to Jim for ... Read More ## Google - Apr 18, 2026 We had such a wonderful experience at Castle Hyundai! Buying a car for our 16-year-old daughter was a big moment for our family, and Rob Ross made the entire process smooth, stress-free, and genuinely enjoyable. Rob was incredibly kind, patient, and never pushy-something we truly appreciated. He took the time to answer all of our questions and made sure we felt confident every step of the way. Thanks to him, we were able to go home with a beautiful Infiniti for our daughter-and yes, we proudly rang the bell! A big thank you as well to Jim for helping make everything come together seamlessly. If you're looking for a dealership that truly cares about its customers, Castle Hyundai is the place to go. Ask for Rob-you'll be in great hands! A great car buying experience! Jake Juric helped us out with our Elantra N Line and was also fantastic. I will definitely be shopping here for my future vehicles! Google Apr 14, 2026 My experience here was great. Nick was very helpful throughout the whole process, he was very patient and willing to work with me explaining all of our questions. Thank you so much ! Google Apr 11, 2026 Juan is the greatest! He was so charismatic, informative, and took great care of us during our previous two leases and now again for our recent Palisade purchase. Thank you, Juan! Great service Rob was amazing!